Sunday, June 2, 2013

Paypal – “Sorry – Your Last Action Could Not Be Completed” Error Solved


Image by SoheilK on Flickr

A few days ago, I was trying to log in to my PayPal account to check some transaction histories.

However, PayPal’s security measures told me to enter the last 4 digits of my bank account, and then create a new password. Usually, I was able to get through the process to proceed to my account overview.

However, that day was a bit frustrating since I needed to renew my domain and hosting. After I entered a new password and security questions, PayPal just wouldn’t let me proceed. I kept getting the following error message every time I logged in:
Sorry — your last action could not be completed

If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.
If you came to this page from another website, please return to that site (don’t use your browser’s Back button) and restart your activity.
If you came from PayPal’s website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.”
So I actually managed to log in, but couldn’t do anything except sending money and receiving money. Therefore, I decided to contact HostBig, my hosting provider, and NameCheap, for my domains, and asked of whether I could renew my hosting manually. Fortunately, HostBig allowed me to do so but not NameCheap. I still had to solve this problem immediately.

When I browsed the internet for the solution, at first I thought it was my browser’s problem. I tried to clear the cache and cookies and used different browsers. But this didn’t solve my problem, so it must not be my browser.

I then decided to contact PayPal via e-mail, not phone, because I didn’t want to pay for an international call (since I live in Indonesia and PayPal’s office is in Singapore) and I was actually a bit nervous of speaking in English…lol. I contacted them as a guest / without logging in, since they wouldn’t let me do anything else.

So the next day, fortunately someone from PayPal called me (he spoke to me in Bahasa, by the way) and then I told him I couldn’t log in. Well, that’s actually my mistake.

I should’ve told him that I was able to log in, but couldn’t do anything else other than sending and receiving money.

So he gave me some instructions to create a new password, and then told me the problem should’ve been solved. But before he ended the call, he actually gave me some gift…which was $5, for the hassle and being a PayPal customer….lol

That was unpredictable :-) 

So then when I hung up the phone and tried logging in again, the problem persisted. So a few hours later, I decided to contact them again via e-mail and told the problem more specifically.

About less than 72 hours later, I got this e-mail from PayPal’s customer service (click to enlarge):

So after that, my problem was completely solved.
Thank you PayPal for your support and for the $5 gift…lol

Update:

I guess the problem was my dynamic IP. So if you’re using a USB modem, don’t keep restarting it (so you’ll get different IP addresses) because PayPal will see this as a suspicious login.

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